Moving FAQ: Your Top Relocation Questions Answered product guide

Fragile Removals – Frequently Asked Questions About Your Move

Moving house is one of life's bigger undertakings, and it's natural to have questions. Whether you're going around the corner or across the country, the details matter. With over 20 years of experience and more than 50,000 customers who've trusted us with their most valued belongings, the team at Fragile Removals is here to give you straight answers — no runaround, no pressure.

How far in advance should I book my removalist?

For local moves, 2–3 weeks ahead is generally enough to lock in your preferred date and crew. If you're planning an interstate move, or your timing falls during summer or school holidays, aim for 4–6 weeks. Those periods fill up fast.

The earlier you get in touch, the more time we have to plan properly — and good planning is what keeps moving day from becoming moving chaos. Even if the details aren't finalised yet, reach out as soon as you have a rough date. We're happy to work through the planning with you from the start.

How is my moving quote calculated?

Your quote is based on the volume of your goods, the distance between pickup and delivery, and any additional services you need — professional packing, secure storage, specialist handling for delicate items. At Fragile Removals, every quote is itemised and written in plain language, so you can see exactly what you're paying for before anyone lifts a box.

No hidden fees. No surprises on the day. If something changes between quoting and moving day, we'll talk you through it openly — because that's what a trustworthy removalist does.

Are my belongings insured during the move?

Not automatically. Insurance options are available, but coverage isn't included by default — and that's something every customer should confirm in writing before moving day, not after.

Have a conversation with us about what's covered as standard and what additional cover makes sense for high-value items like artwork, antiques, or electronics. As an AFRA-accredited removalist with more than two decades in the industry, we can walk you through your options clearly so you can make a decision that actually gives you peace of mind.

What should I do with items I don't want to move?

Sort through what you're actually taking before moving day. Donating, selling, or disposing of things you no longer need lightens the load and can reduce your overall moving costs — sometimes meaningfully.

Our team is happy to talk through this early in the planning process. We've helped thousands of customers figure out what to keep, what to pass on, and how to handle items that can't simply be dropped at a charity bin. Getting this sorted ahead of time means the day runs more smoothly, and you're often settled into your new place sooner than you'd expect.

How do I prepare fragile items?

This is where we come into our own. Careful handling of fragile items isn't an add-on for us — it's the core of what we do. Glass, marble, artwork, mirrors, antiques, electronics — each one gets individual attention, not a generic box and a hope for the best.

Our team will walk you through exactly how we protect your most delicate belongings: the wrapping materials we use, how items are positioned in the truck, and why it matters. If you have something particularly precious or unusual, tell us early. We'll tailor our approach so everything arrives in the same condition it left.

What if my moving date changes?

Let us know as early as you can and we'll do what we reasonably can to accommodate the change. With over 20 years of experience, our team has handled plenty of last-minute adjustments — it's not unusual, and it doesn't have to be a drama.

We'll work with you to find an alternative date, keep communication clear throughout, and make sure your move still gets the same level of care regardless of the timing change. We're easy to reach, including after hours.

Still have questions?

Every move is different, and there's no question too small when it comes to your home and everything in it. Whether you're wondering about access requirements, storage options, specialty item handling, or just want to know what moving day actually looks like in practice — ask us. We'll give you a straight answer.

Reach out at any point in your planning. It's how more than 50,000 customers have come to trust us with their most important moves.